The HelpDesk offers assistance with software installs and virus removal; however, we are not authorized to service or repair laptops. The following information should help you determine the best way to have your laptop serviced. 

Apple Laptops

Warranty Repairs

• Apple laptops come with a one year warranty. AppleCare is an optional add-on purchase that extends the standard warranty to three years.
• Accidental damage is not covered under the Apple warranty nor AppleCare, but it is worth checking with Apple as they will sometimes allow repairs for some types of accidents.
• Warranty repairs must be done at an . Nearby options include:
  • The  in Indianapolis is the nearest Apple Store to Greencastle.
  • The is an authorized Apple Service Provider located in Bloomington, Indiana.
  • Best Buy stores that have “Geek Squad” services are authorized for Apple repairs.  The in Avon, Indiana, has a Geek Squad and can do Apple repairs. Call (317) 271-5690 or schedule an appointment at .
  • Call Apple directly at 800-APL-CARE.

Out-of-Warranty Repairs

• Any of the above sources will do out-of-warranty repairs for a fee.

Warranty Unknown

• You can check your service and support coverage by entering the serial number from your Mac at the  website.

Hewlett Packard (HP) Laptops

Warranty Repairs

• Call Hewlett Packard as these systems typically come with on-site warranty repair.
• Accidental damage may be included in your warranty.
• Call HP at (866) 625-1175.

Out-of-Warranty Repairs

• Call HP at (866) 625-1175.

Warranty Unknown

• Call HP at (866) 625-1175.
• By using the laptop serial number, warranty status can be found at 

Other Windows Systems

• Contact the vendor where you purchased your system or the manufacturer.

24-July-2024